These are the country’s best and worst airports


Many of them are overcrowded, dirty and appear to be falling apart. But America’s airports are getting record high marks from travelers. A new report by J.D. Power shows customer satisfaction with U.S. airports is at an all-time high since the firm began conducting the survey 15 years ago (it did not conduct the survey all of those years). This year’s results were based on the responses of almost 39,000 people, who were asked to rate airports in six areas: terminal facilities; accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. “Airports are taking a much more intense look at being able to help people and anticipate their needs, and use technology …

3 thoughts on “These are the country’s best and worst airports

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